FREQUENTLY ASKED QUESTIONS
Q: Do your products come with a warranty?
A: Yes, most of our electronics and cameras come with a manufacturer’s warranty. Please check the product page for details.
Q: How do I get technical support for a product?
A: Contact our support team at Contact@enegonelectronics.store, and we will assist you with troubleshooting or warranty claims.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options at checkout.
Q: Can I cancel or modify my order after placing it?
A: If your order has not yet been shipped, you may request a cancellation or modification by contacting us at Contact@enegonelectronics.store
Q: How long does it take to process and deliver my order?
A: Orders are processed within 1-2 business days, and delivery typically takes 4-6 business days.
Q: Do you offer international shipping?
A: Currently, we only ship within the U.S.
Q: How can I track my order?
A: Once your order is shipped, we will send you a tracking number via email.
Q: What is your return policy?
A: You can return items within 15 days of receiving your order. We offer free return shipping and no restocking fees, but final sale items are not eligible for return.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save shipping details for faster checkout.
Q: How do you protect my personal information?
A: We use encryption and secure payment processing to ensure your data is protected. For more details, see our Privacy Policy.